How We Help

  • We are here to listen. We will give you time and space to talk about your experience in confidence.
  • We listen with empathy and without judgement. We can tell you about support services available in your local area for victims of crime.
  • We can tell you about specialist services for victims of particular crimes such as domestic violence, sexual abuse and rape.
  • We can answer your questions about the criminal justice system.
  • We can help in liaising with the Gardai and other agencies and services.
  • We can give information on compensation, if applicable.
  • We are here to support everyone who is a victim of crime, regardless of when the crime happened or whether it has been reported to the Gardai.
  • We understand the issues and difficulties frequently encountered by victims of crime and we will help you not to feel alone at this time.


What you can expect from us:

  • Confidentiality
  • Respect
  • Warmth
  • Empathy
  • Understanding
  • Listening
  • Acceptance
  • Sensitivity


When you call us:

  • You can tell us as much or as little as you like
  • You can give your name, or not, as you like
  • You can ask any question about the justice system – if we don’t know the answer we will find out and let you know
  • You can ask for information on other services that are there to support you
  • You can discuss issues that have arisen for you as a result of a family member, friend or colleague being a victim of crime
  • You can find out where to get advice about security
  • You can find out if you might be entitled to any compensation if you were injured as a result of crime


Crime Victims Helpline does not do the following:

  • We do not investigate any crime
  • We do not provide legal advice
  • We do not meet people face to face