The national Crime Victims Helpline, freephone 116 006, is a listening and support service for victims of crime in Ireland. Our aim is to support, inform and empower victims and all those impacted by crime. We provide time and space for victims to talk about their experiences. We also provide information about the criminal justice system and referrals to other resources in the community.

What’s Involved

The Crime Victims Helpline is seeking friendly, reliable people to provide telephone support to our Helpline callers for 2-3 hours a week Monday through Friday between the hours of 10.00 am and 5.00 pm at our office in Dublin 2.

Volunteers must be warm, compassionate and able to listen without judgment. We welcome volunteers from all walks of life and value diversity. Due to the nature of the work, fluent English is a must.

A minimum one-year commitment is requested, and extensive training is provided. All volunteers are subject to Garda vetting and reference checks.

Next Steps

  • Application- Complete and return application to info@crimevictimshelpline.ie.
  • Interview – Once we receive your completed application, you will be contacted to arrange for an interview. Shortly afterwards we will notify you whether you have been selected for training.
  • Training – You will receive extensive training on active listening skills; the criminal justice system; crime victims’ rights; and resources that are available in the community.
  • Observation – Once you have successfully completed training, you will shadow an experienced volunteer on the Helpline.
  • Helpline Calls – When you are ready, you will begin to take Helpline calls. You will be supervised during this stage so that we can provide you with support and guidance after each call.
  • Volunteer Agreement – Once steps one through five are satisfactorily completed and it is mutually agreed that the role is a good fit, you will be offered a regular volunteer position on the Helpline.

CVH Volunteer Application