How We Help

Listen. Support. Inform.

We’re here to listen with empathy and without judgement. We provide time and space for you to talk about your experience in confidence.

We can answer your questions about the criminal justice system, and give information on compensation.

We can tell you about support services available in your local area for victims of crime. We can also tell you about specialist services for victims of particular crimes, such as domestic violence, sexual assault, and homicide.

We are here to support everyone who has been impacted by crime, regardless of the nature of the crime, when the crime happened, or whether it has been reported to the Gardaí. Our trained volunteers understand the issues and difficulties frequently encountered by victims of crime as well as by their friends and family.

What to expect when you contact us:

You can tell us as much or as little as you like, and you can give your name, or not, whatever makes you feel most comfortable.

You can ask us questions about the criminal justice system – if we don’t know the answer we will find out and get back to you. You can also ask for information on other services that are there to support you.

You can discuss issues that have arisen for you as a result of a family member, friend, or colleague being a victim of crime.

You can find out where to get advice about security, and if you might be entitled to any compensation if you were injured as a result of a crime.

What you can expect from us:

  • Confidentiality
  • Respect
  • Warmth
  • Empathy
  • Understanding
  • Listening
  • Acceptance
  • Sensitivity

What the Crime Victims Helpline does not do:

  • We do not investigate crime.
  • We do not provide legal advice.
  • We do not meet people face to face.

However, we can provide information about where to go for these services.