Crime Victims Helpline: Invitation to tender
The national Crime Victims Helpline (CVH), Freephone 116 006, is a listening and support service for victims of crime in Ireland. Our aim is to support, inform and listen to victims and all those impacted by crime. Volunteers provide time and space for victims to talk about their experiences and provide information about the criminal justice system as well as referrals to other resources.
In 2010, CVH conducted a broad evaluation of the organisation and services. The results provided valuable feedback regarding the services we provide and how they could be improved. CVH is inviting tenders for a second independent evaluation of our services to uncover how we can continue to improve and expand the services we provide to the community.
The evaluation will include assessing the scope and effectiveness of the current service and making recommendations in relation to how the service can be improved and expanded, if required, to achieve the CVH stated mission to support, inform and empower victims of crime and all those affected by crime.
Crime Victims Helpline would like to gain a better understanding of the following:
We are seeking a suitably qualified and experienced person/s to conduct a focused evaluation to include:
The Expected Outcomes
A draft report shall be presented to the Board of Directors. Its indicative structure shall be:
A final report shall be submitted two weeks after feedback has been received on the Draft Report.
Applications will be scored on the basis of Most Economically Advantageous Tender assessed on the following basis:
|Award Criteria||Percentage Allocation|
|Overall costs of the tender||30%|
|Demonstrated knowledge and understanding of the brief including victims’ issues.||15%|
|Track record in undertaking similar evaluations||15%|
Tenders must be received to Crime Victims Helpline, 6-7 Hanover Street East, Dublin 2 by 5 pm on 27th November, 2017 and should include the following headings:
Any queries about the request for tenders should be submitted by email only to firstname.lastname@example.org. Telephone enquiries cannot be facilitated.