Volunteer

We are not currently recruiting volunteers. We will begin accepting applications for new volunteers in February 2025.

The national Crime Victims Helpline, freephone 116 006, is a listening and support service for all victims of crime in Ireland. Our aim is to support, inform and empower victims and all those impacted by crime. We provide time and space for victims to talk about their experiences. We also provide information about the criminal justice system, crime victims rights and referrals to victim support services in the community.

What’s Involved 

We are seeking friendly, reliable people to provide telephone support to helpline callers for three hours a week, Monday to Friday 10.00am to 7.30pm.  Volunteers answer the helpline from the CVH office in Dublin 2 as well as remotely (dependent upon training, experience and technology).  Remote volunteering requires a good internet connection, a computer and a private space.

Volunteers must be warm, compassionate, and non-judgmental. You must also be comfortable providing information and exploring options with callers without telling them what to do. We welcome volunteers from all walks of life and value diversity. Due to the nature of the work, fluent English and basic IT skills are required.  Volunteers must be living in Ireland and be over 18 years of age.

A minimum one-year commitment is required on completion of the extensive training provided. All volunteers are subject to Garda vetting and reference checks.

Next Steps

1.  Application – Complete and submit an application.

2. Interview – Once we receive your completed application, you will be contacted to arrange an online interview. Shortly afterwards you will be notified if you have been selected for training.

3. Training – You will receive extensive training on active listening skills; the criminal justice system; crime victims’ rights; and resources that are available in the community for victims of crime. There are two initial training days and then further training provided.

Initial Training takes place in two modules:
Module 1: TBA
Module 2: TBA

You are required to complete the two full days of training. If you are not available to take part in both days, please do not submit an application.

If you have any questions, please contact Rebecca or Marie at 01 408 6116.